Last Updated: [5/23/2024]
At Blue Caps Arena, we understand that unforeseen circumstances may arise. This policy outlines the conditions under which we offer refunds for court bookings and coaching sessions.
General Policy:

  • Full refunds: We will provide a full refund if we need to cancel your booking due to unforeseen circumstances on our end (e.g., equipment malfunction, court closure).

Memberships:

  • Memberships are non-refundable but may be transferable with prior management approval.

Exceptions:

  • We reserve the right to modify this policy for special events or promotions. Specific refund terms for these events will be clearly communicated during the booking process.

How to Request a Refund:

Processing Time:

  • Refunds will be processed within [Seven] business days of your request. The refunded amount will be credited back to the original payment method used for the booking.

Please Note:

  • This policy applies to all online and in-person bookings.
  • We encourage you to review this policy carefully before making a booking.
  • If you have any questions about this policy, please do not hesitate to contact us.

Additional Considerations:

  • You may want to add a sentence or two about “no-shows” – whether a processing fee will be applied or if the full booking fee will be retained.
  • If you offer makeup sessions for missed coaching sessions due to cancellations within a certain timeframe, you can mention that here as well.

We recommend displaying a clear and concise summary of your refund policy on your booking confirmation page and including a link to the full policy on your website.